XGen Connected Response gives housekeepers and staff who work alone a discreet, wearable way to summon help from any guest room, and pinpoints exactly where they are so security arrives fast. It connects to 911 when needed and helps you meet state and city hotel-worker safety laws, on the same platform that runs your property paging.
A small device staff carry so help is moments away, even alone in a guest room.
The alert pinpoints the exact room or floor, so security goes straight there.
On-property security and management are alerted instantly, with 911 when needed.
Supports the panic-device requirements many states and cities now place on hotels.
Housekeepers, room-service staff, and maintenance often work by themselves, out of sight and earshot. XGen Connected Response gives them a discreet way to call for help, pinpoints exactly where they are, and brings the right people fast, while helping you meet a growing patchwork of hotel-worker safety laws.
A call for help within reach on every floor
Built for staff who work by themselves
Direct routing with the verified property location
Helps meet state and city hotel-worker laws
A wearable device staff carry anywhere on property, an alert that pinpoints the location, and a fast, coordinated response, with a direct line to 911.
A growing number of states and cities now require hotels to give staff who work alone a panic device. XGen Connected Response is built to help you meet these rules. The summary below is current to mid-2026 and provided for general information only, not legal advice.
Hotel panic device law (2019). Free panic device for staff working alone, hotels with 100 or more rooms.
Hotel and Casino Employee Safety Act (2020). Panic buttons for lone employees at all hotels and casinos, any size.
Isolated-worker protections, RCW 49.60.515 (2019, updated 2026). Panic buttons for hotel and motel staff.
Hotel workers ordinance ("Hands Off, Pants On"), 2018. Panic buttons for staff working alone.
Hotel and hostel employee protection ordinance (2019). Panic buttons for lone workers.
Los Angeles, Santa Monica, Long Beach, Oakland, Glendale, West Hollywood, Sacramento, and LA County require hotel panic devices.
The panic device rides on a full communications system that also runs the day: front-desk paging, back-of-house coordination, and entry. It is compatible with most existing systems, so you can start where you need to and upgrade over time.
A clear, practiced chain that turns a silent activation into help at the right door.
A staff member presses the wearable device. The emergency trigger takes several deliberate presses so it is never set off by accident.
Beacons pinpoint the exact room and floor and place the alert on a live responder map.
On-site security and management are alerted instantly, and 911 is reached with your verified location when needed.
The team coordinates in real time, reassigns the worker, and a time-stamped record is kept for compliance.
Discreet, reliable, and scalable across every property, so you can protect lone workers and meet local requirements at the same time.
A discreet call for help for staff working alone in guest rooms and back areas.
Helps satisfy state and city hotel panic-device requirements and record-keeping.
Trusted, robust hardware built for demanding, around-the-clock operations.
One standard of safety and communication, from one hotel to the whole portfolio.
Panic buttons in the world's leading hotelsWe'll walk through the wearable panic device, the room-level location, and direct 911, then show how it helps you meet the hotel-worker laws that apply to you.
